Urgent Treatment Centre

Canterbury Urgent Treatment Centre Live Waiting Times

Kent & Canterbury

East Kent Hospitals University NHS Foundation Trust

1 hr 48 min
historically at this time
Reported by visitors, not the hospital. Waits shown here are typical for non-urgent cases. Patients are seen in order of clinical priority, so the most seriously ill are always seen first no matter how busy the department is.
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0 minutes total
Community reported wait times

These times are reported by visitors and may not reflect current conditions.

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Past NHS Data

This hospital previously had a live data feed. The averages below are based on 100 past readings. Last live update: 15 Oct 12:54.

1 hr 38 min
overall average
5 hr
longest recorded

Typical wait by hour of day

Nearby A&E & urgent care
Sittingbourne MIU
15.9 mi away
Long wait
Sheppey MIU
16.3 mi away
Long wait
Princess Alexandra Hospital Children's A&E
55.4 mi away
Long wait
Princess Alexandra Hospital A&E
55.4 mi away
Long wait
Princess Alexandra Hospital Same Day Emergency Care A&E
55.4 mi away
Long wait

There are also other nearby A&Es which collect wait times from the community, including Whitstable, Herne Bay and Faversham.

Contact & location
Kent & Canterbury Hospital, Canterbury, CT1 3NG
Opening times
Monday Today08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday08:00 - 20:00
Getting here
Train stations
Canterbury East Rail Station14 min walk to Urgent Treatment Centre
Canterbury West Rail Station27 min walk to Urgent Treatment Centre
Bekesbourne Rail Station44 min walk to Urgent Treatment Centre
Sturry Rail Station57 min walk to Urgent Treatment Centre
Bus stops
8 routes·2 operators·5 stops within walking distance
Emergency Care Centre (o/s, north-west)1 min walk to Urgent Treatment Centre
25StagecoachCanterbury
Ridlands (opp, eastbound)2 min walk to Urgent Treatment Centre
25StagecoachCanterbury
Ridlands (adj, westbound)2 min walk to Urgent Treatment Centre
25StagecoachCanterbury
Outpatients Department (opp, north-east)3 min walk to Urgent Treatment Centre
25StagecoachCanterbury
The Gap (adj, north-east)4 min walk to Urgent Treatment Centre
18StagecoachHythe ↔ Canterbury
18AStagecoachAshford ↔ Canterbury
620Regent CoachesSt Stephens ↔ Canterbury
904StagecoachNackington ↔ Herne Bay
911StagecoachNackington ↔ Westcliff
914StagecoachNackington ↔ Seasalter
951StagecoachNackington ↔ Canterbury
Plan journey by public transport

About Kent & Canterbury

Kent & Canterbury is home to a walk-in urgent treatment centre (no appointment needed) at Kent & Canterbury Hospital in Canterbury, Kent, part of East Kent Hospitals University NHS Foundation Trust. It opens 08:00 - 20:00 every day.

The Care Quality Commission rates it Requires Improvement, last inspected in January 2023. It rated the hospital's urgent and emergency services Insufficient Evidence To Rate when they were last inspected in September 2018. The site lists 1,401 parking spaces, 90 of them designated disabled bays, with patient parking averaging £1.10 an hour.

Official NHS performance

93.9%seen within 4 hours
13,271attendances in September 2026
96.4%England average for walk-in units

NHS England publishes these figures for East Kent Hospitals University NHS Foundation Trust as a whole, covering every walk-in unit the trust runs rather than this site alone. Nationally, walk-in units like this one see 96.4% of patients within four hours, against 60.4% at major A&E departments - which is why minor injuries are usually dealt with faster here.

In the NHS Friends and Family Test for August 2026, 92% of 437 patients who responded at this site reported a positive experience.

Attendances by year

NHS yearwalk-in attendancesMonthly averageWithin 4 hours
2023-24143,10011,92597.2%
2024-25150,00612,50097.3%
2025-26151,76512,64797.1%
2026-27 (6 months)78,41313,06995.4%

Between 2023-24 and 2025-26, monthly walk-in attendances rose 6% and the share seen within four hours changed little.

Frequently asked questions

How do I check the current Urgent Treatment Centre wait time at Kent & Canterbury?

The live waiting time for the Urgent Treatment Centre at Kent & Canterbury is shown at the top of this page, together with when it was last updated. Times are reported by recent visitors and carry a community badge - after your own visit you can submit your wait time in a few seconds to help the next person.

When is the Urgent Treatment Centre at Kent & Canterbury quietest?

Patterns vary by hospital, but across UK urgent and emergency care the quietest window is usually the early morning, roughly 4am to 7am, with demand building through the afternoon and peaking in the evening. Friday and Saturday nights and Monday mornings are typically the busiest periods. See our guide to the best time to visit for more detail.

How long will I wait at Kent & Canterbury Urgent Treatment Centre?

Urgent Treatment Centres treat urgent but non-life-threatening problems, and most patients are seen more quickly than at a full A&E. You will be assessed on arrival and the most urgent cases go first. For chest pain, stroke symptoms, severe breathing difficulty or major trauma, call 999 instead of attending. NHS England's most recent figures (September 2026) show 93.9% of patients across the trust's walk-in units were seen within four hours.

How often are the waiting times on this page updated?

This page updates whenever a visitor submits a new wait time, so freshness depends on recent reports - each entry shows when that person visited. If you have been to Kent & Canterbury recently, submitting your wait takes a few seconds and helps others plan.

Is the Urgent Treatment Centre at Kent & Canterbury open 24 hours?

No - it is open every day, 08:00 - 20:00. Outside opening hours, the nearby section on this page lists alternative urgent care, or call NHS 111 for advice. In an emergency always call 999.

Where is Kent & Canterbury and how do I get there?

Kent & Canterbury is at Kent & Canterbury Hospital, Canterbury, CT1 3NG. For general enquiries call 01227 766877. Enter your postcode in the Getting here section for a door-to-door route.

Is parking free at Kent & Canterbury?

No - patient and visitor parking here averages about £1.10 an hour (NHS estates return, 2024-25). The site lists 1,401 parking spaces, including 90 designated disabled bays. Concessions often apply for blue badge holders, frequent attenders and some patients - check the hospital's own parking page.

What is the CQC rating for Kent & Canterbury?

Kent & Canterbury is rated Requires Improvement overall by the Care Quality Commission (CQC), the independent regulator of health and social care in England, following an inspection in January 2023. It rated the hospital's urgent and emergency services Insufficient Evidence To Rate when they were last inspected in September 2018. You can read the full CQC report.
About this data
This hospital previously had a live data feed but is no longer being updated. Historical averages from past NHS data are shown below. Current waiting times are reported by visitors and may not reflect actual conditions. You can see how we source data for every hospital on our data sources page. Department labels shown (e.g. A&E, MIU, UTC) are our interpretation of the source data and may not match the hospital’s own terminology. If any information is incorrect, please let us know.
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