NHS Trusts
Partner with WaitSmart
We help NHS trusts give their patients clear, accurate waiting time information. By sharing your data with WaitSmart, your departments get better visibility and your patients get better access to the information they need before they travel.
The Problem We Solve
Patients searching for A&E, UTC, or MIU waiting times face a fragmented landscape. Every trust publishes data differently, on different pages, in different formats. Some don’t publish at all. The result is that patients often arrive at the nearest department without knowing there’s a shorter wait 20 minutes down the road.
WaitSmart brings all of this together. One platform, consistent format, accessible to everyone. We already track departments across the country and thousands of patients use the service every week to make better decisions about where to go for urgent care.
What We Offer Your Trust
Live visibility for your patients
Your waiting times shown clearly on a platform people already use to compare and choose departments.
No technical burden
We handle the integration. A simple data feed, API endpoint, or even approval to read your existing public page is all we need.
Community gap-filling
Where automated feeds aren’t available, community reports from real visitors keep your listing active and useful.
Accurate representation
Work with us to ensure your department names, opening hours, contact details and service descriptions are correct.
How It Works
1
Initial conversation
We discuss your trust’s current data availability and what format works best for you.
2
Data integration
We set up a feed from your systems. This could be an API, a structured export, or approved access to your existing public-facing page.
3
Your departments go live
Accurate, real-time waiting times appear on WaitSmart alongside maps, directions, opening hours, and contact details.
4
Ongoing support
We monitor data quality and work with your team to correct anything that changes. No long-term contracts or obligations.
Current Coverage
WaitSmart already tracks departments across the UK, including A&E, Urgent Treatment Centres, Minor Injuries Units, Walk-in Centres, and specialist units. Some are fed by automated data sources; others rely on community reports. Official trust partnerships help us improve accuracy and coverage for everyone.
Who We Are
WaitSmart is a product of Search Ventures Ltd (Company No. 10588553), registered in England and Wales.
MH
Matthew Hodson
Founder & Director
LinkedIn
You can read more about our methodology, data sources, and values on the About page.
Interested in partnering?
We’d love to hear from your digital, communications, or operational team. Get in touch and we can discuss how to get your trust’s data on WaitSmart.
Get in touch