Urgent Treatment Centre

Old Swan (Liverpool) Urgent Treatment Centre Waiting Times

Mersey Care NHS Foundation Trust

Latest report
10 min
20 Sep 16:57
Average
10 min
1 report
Reported by visitors, not the hospital. Waits shown here are typical for non-urgent cases. Patients are seen in order of clinical priority, so the most seriously ill are always seen first no matter how busy the department is.
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0 minutes total
Community reported wait times

These times are reported by visitors and may not reflect current conditions.

Nearby A&E & urgent care
Runcorn Urgent Treatment Centre
11.0 mi away
Long wait
Warrington Hospital A&E
12.7 mi away
Long wait
Leighton Hospital A&E
27.3 mi away
Long wait
Whitchurch MIU
31.9 mi away
Long wait
Oswestry MIU
38.3 mi away
Short wait

There are also other nearby A&Es which collect wait times from the community, including Alder Hey Nhs Foundation Trust, Smithdown and Royal Liverpool University Hospital.

Contact & location
Crystal Close, Old Swan, Liverpool, L13 2GA
Getting here
Train stations
Wavertree Technology Park Rail Station10 min walk to Urgent Treatment Centre
Broad Green Rail Station21 min walk to Urgent Treatment Centre
Edge Hill Rail Station28 min walk to Urgent Treatment Centre
Mossley Hill Rail Station45 min walk to Urgent Treatment Centre
Roby Rail Station51 min walk to Urgent Treatment Centre
Bus stops
8 routes·2 operators·5 stops within walking distance
Maddocks Street (adj, south-west)1 min walk to Urgent Treatment Centre
60Arriva UK BusBootle ↔ Aigburth Vale
62Arriva UK BusBootle ↔ Wavertree
Davidson Road (adj, north-east)2 min walk to Urgent Treatment Centre
60Arriva UK BusAigburth Vale ↔ Bootle
60Arriva Merseyside
62Arriva UK BusMossley Hill ↔ Bootle
62Arriva Merseyside
St Oswald Street (adj, eastbound)3 min walk to Urgent Treatment Centre
6Arriva UK BusLiverpool ↔ Huyton
7Arriva UK BusLiverpool ↔ Warrington
7Arriva Merseyside
Mill Lane (adj, westbound)3 min walk to Urgent Treatment Centre
6Arriva UK BusUpton Rocks ↔ Liverpool
6Arriva Merseyside
7Arriva UK BusWarrington ↔ Liverpool
Tesco (o/s, north-east)3 min walk to Urgent Treatment Centre
62Arriva Merseyside
Plan journey by public transport

About Old Swan

Old Swan is home to a walk-in urgent treatment centre (no appointment needed) on Crystal Close, Old Swan in Liverpool, Merseyside, part of Mersey Care NHS Foundation Trust.

The site lists 50 parking spaces, 2 of them designated disabled bays, and patient and visitor parking is free.

Official NHS performance

98.0%seen within 4 hours
14,415attendances in September 2026
96.4%England average for walk-in units

NHS England publishes these figures for Mersey Care NHS Foundation Trust as a whole, covering every walk-in unit the trust runs rather than this site alone. Nationally, walk-in units like this one see 96.4% of patients within four hours, against 60.4% at major A&E departments - which is why minor injuries are usually dealt with faster here.

Attendances by year

NHS yearwalk-in attendancesMonthly averageWithin 4 hours
2023-24141,56111,79792.1%
2024-25150,93112,57897.3%
2025-26160,84413,40497.6%
2026-27 (6 months)83,84813,97598.1%

Between 2023-24 and 2025-26, monthly walk-in attendances rose 14% and the share seen within four hours improved by 5.5 percentage points.

Frequently asked questions

How do I check the current Urgent Treatment Centre wait time at Old Swan?

The live waiting time for the Urgent Treatment Centre at Old Swan is shown at the top of this page, together with when it was last updated. Times are reported by recent visitors and carry a community badge - after your own visit you can submit your wait time in a few seconds to help the next person.

When is the Urgent Treatment Centre at Old Swan quietest?

Patterns vary by hospital, but across UK urgent and emergency care the quietest window is usually the early morning, roughly 4am to 7am, with demand building through the afternoon and peaking in the evening. Friday and Saturday nights and Monday mornings are typically the busiest periods. See our guide to the best time to visit for more detail.

How long will I wait at Old Swan Urgent Treatment Centre?

Urgent Treatment Centres treat urgent but non-life-threatening problems, and most patients are seen more quickly than at a full A&E. You will be assessed on arrival and the most urgent cases go first. For chest pain, stroke symptoms, severe breathing difficulty or major trauma, call 999 instead of attending. NHS England's most recent figures (September 2026) show 98.0% of patients across the trust's walk-in units were seen within four hours.

How often are the waiting times on this page updated?

This page updates whenever a visitor submits a new wait time, so freshness depends on recent reports - each entry shows when that person visited. If you have been to Old Swan recently, submitting your wait takes a few seconds and helps others plan.

Where is Old Swan and how do I get there?

Old Swan is at Crystal Close, Old Swan, Liverpool, L13 2GA. For general enquiries call 0151 295 3000. Enter your postcode in the Getting here section for a door-to-door route.

Is parking free at Old Swan?

Yes - the trust lists patient and visitor parking at this site as free (NHS estates return, 2024-25). There are 50 parking spaces, including 2 designated disabled bays.
About this data
This hospital does not currently have a live data source. The waiting times shown here are reported by visitors and may not reflect current conditions. You can see how we source data for every hospital on our data sources page. Department labels shown (e.g. A&E, MIU, UTC) are our interpretation of the source data and may not match the hospital’s own terminology. If any information is incorrect, please let us know.
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