Urgent Treatment Centre Patients over the age of five

Rugby Urgent Treatment Centre Live Waiting Times

University Hospitals Coventry and Warwickshire NHS Trust

Live Updated 4 min ago
2h
estimated wait time
↑ 41 min longer than usual (1 hr 19 min avg)
2 hr
longest today
1 hr
shortest today
1 hr 19 min
usual wait
Typical wait for non-urgent cases. Patients are seen in order of clinical priority. The most seriously ill are always seen first, no matter how busy the department is.
This data might be old - tap to refresh
Call A&E
The wait time shown above does not apply to urgent or life-threatening cases, which are seen first regardless of the queue. Not sure if you need A&E? Visit NHS 111 online or call 111 (free, 24 hours a day). Life-threatening emergency or serious injury? Call 999.
Recent waits & what to expect
Forecast Waits set to rise
Expected wait over the next few hours
2 hr 10 min

Built from 2,581 readings taken here over the last 28 days, then adjusted to how today is going so far. A guide, not a guarantee.

Typical waits by time of day
Usually quietest around 9am - busiest around 2pm
Typical waits by day of week
Sunday tends to be quietest, Monday busiest
Nearby A&E & urgent care
University Hospital Coventry Children's A&E
8.5 mi away
Moderate wait
University Hospital Coventry Emergency Gynaecology
8.5 mi away
Long wait
University Hospital Coventry A&E
8.5 mi away
Long wait
University Hospital Coventry MIU
8.6 mi away
Long wait
Solihull Hospital Urgent Treatment Centre
22.0 mi away
Long wait

There are also other nearby A&Es which collect wait times from the community, including Coventry, Warwick Hospital and Northampton General Hospital (Acute).

Contact & location
Hospital of St Cross, Barby Road, Rugby, CV22 5PX
Switchboard: 01788 572831
Opening times
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday Today08:00 - 20:00
CQC Rating
Good
Inspected 15 Aug 2025

“The hospital received Good ratings across all five key questions: Safe, Effective, Caring, Responsive, and Well-led.

Specific services: Surgery (Good), Medical care (Good), Outpatients (Good), Urgent and emergency services (Good)”

Getting here
Train stations
Rugby Rail Station20 min walk to Urgent Treatment Centre
Bus stops
9 routes·2 operators·5 stops within walking distance
St Cross Hospital (Adj, south-east)2 min walk to Urgent Treatment Centre
11A & M Group - FlexibusRugby
St Cross Hospital (Opp, northbound)2 min walk to Urgent Treatment Centre
11A & M Group - FlexibusRugby
84StagecoachRugby ↔ Nuneaton
84AStagecoachRugby ↔ Nuneaton
85StagecoachRugby ↔ Coventry
85AStagecoachRugby ↔ Coventry
85BStagecoachRugby ↔ Coventry
85KStagecoachHillmorton ↔ Coventry
8AStagecoachNewbold on Avon
Dickinson Court (Opp, southbound)2 min walk to Urgent Treatment Centre
11A & M Group - FlexibusRugby
8StagecoachNewbold on Avon
84StagecoachNuneaton ↔ Rugby
84AStagecoachNuneaton ↔ Rugby
85StagecoachCoventry ↔ Rugby
85AStagecoachCoventry ↔ Rugby
85BStagecoachCoventry ↔ Rugby
Dickinson Court (Adj, northbound)2 min walk to Urgent Treatment Centre
11A & M Group - FlexibusRugby
84StagecoachRugby ↔ Nuneaton
84AStagecoachRugby ↔ Nuneaton
85StagecoachRugby ↔ Coventry
85AStagecoachRugby ↔ Coventry
85BStagecoachRugby ↔ Coventry
85KStagecoachHillmorton ↔ Coventry
8AStagecoachNewbold on Avon
Bus Shelter (Adj, south-west)4 min walk to Urgent Treatment Centre
11A & M Group - FlexibusRugby
8StagecoachNewbold on Avon
84StagecoachRugby ↔ Nuneaton
84AStagecoachNuneaton ↔ Rugby
85StagecoachCoventry ↔ Rugby
85AStagecoachCoventry ↔ Rugby
85BStagecoachRugby ↔ Coventry
85KStagecoachCoventry ↔ Rugby
8AStagecoachNewbold on Avon
Plan journey by public transport
Rugby Urgent Treatment Centre wait times - last 24 hours
Hour Avg. wait
Today, 12 PM
avg. of 4 readings
 2 hr
Today, 11 AM
avg. of 4 readings
 1 hr
Today, 10 AM
avg. of 4 readings
 1 hr
Today, 9 AM
avg. of 4 readings
 1 hr
Today, 8 AM
avg. of 4 readings
 1 hr
Yesterday, 6 PM
avg. of 4 readings
 1 hr
Yesterday, 5 PM
avg. of 4 readings
 1 hr
Yesterday, 4 PM
avg. of 4 readings
 1 hr
Yesterday, 3 PM
avg. of 4 readings
 1 hr
Yesterday, 2 PM
avg. of 4 readings
 1 hr
Yesterday, 1 PM
avg. of 4 readings
 1 hr 30 min
Departments & services
  • Dermatology
  • Dialysis
  • Endoscopy
  • Geriatric Medicine
  • Medical Care
  • Ophthalmology
  • Orthopaedics
  • Outpatients
  • Physiotherapy
  • Surgery
  • Urgent and Emergency Services
What’s available here
Accessibility
Wheelchair AccessibleDepartments SignpostedVolunteer Help Available
Parking
On-Site Pay Parking
Cafe
Poplar Place Restaurant On 1St FloorTea Bar In Outpatients
Chapel
Chapel And Multi-Faith Room
Pharmacy
On-Site Pharmacy
Recent visitor feedbackreported by visitors
Overall
Recommended by visitors
Staff
Staff are friendly and helpful
Staff keep you informed about wait times
Triage is typically quick
Environment
Waiting area could be cleaner
Toilets are clean
Waiting area feels safe
Family
No children’s play area
Separate children’s waiting area
Facilities
Enough seating in the waiting area
TV in the waiting area
Food and drink available nearby
Phone charging points available
Free WiFi is available
Mobile signal is good
Parking
Parking often requires parking elsewhere
Based on 1 visitor response in the last 6 months. This information is collected through a short anonymous survey shown to visitors on this page.

About Rugby Urgent Treatment Centre

Rugby is home to a walk-in urgent treatment centre (no appointment needed) on Hospital of St Cross, Barby Road, Warwickshire, part of University Hospitals Coventry and Warwickshire NHS Trust. It opens 08:00 - 20:00 every day and treats patients over the age of five. Nurse-led urgent treatment centre, open 24 hours a day, seven days a week. Treats minor injuries and illnesses including small wounds, animal bites/stings, sports injuries, minor burns, suspected broken bones, skin conditions, ear and throat infections. X-ray available 09:00-22:00. The wider site runs 11 listed departments and services, from Dermatology to Surgery.

The Care Quality Commission rates it Good, last inspected in August 2025. It rated the hospital's urgent and emergency services Good when they were last inspected in August 2018. Over the past 28 days, waits here have typically been shortest around 9am and longest around 2pm. The site lists 542 parking spaces, 43 of them designated disabled bays, with patient parking averaging £0.80 an hour.

Official NHS performance

97.9%seen within 4 hours
5,874attendances in September 2026
96.4%England average for walk-in units

NHS England publishes these figures for University Hospitals Coventry and Warwickshire NHS Trust as a whole, covering every walk-in unit the trust runs rather than this site alone. Nationally, walk-in units like this one see 96.4% of patients within four hours, against 60.4% at major A&E departments - which is why minor injuries are usually dealt with faster here.

In the NHS Friends and Family Test for August 2026, 97% of 210 patients who responded at this site reported a positive experience.

Attendances by year

NHS yearwalk-in attendancesMonthly averageWithin 4 hours
2023-2486,6837,22496.8%
2024-2577,3436,44594.9%
2025-2670,1625,84797.8%
2026-27 (6 months)35,7415,95797.9%

Between 2023-24 and 2025-26, monthly walk-in attendances fell 19% and the share seen within four hours changed little.

Frequently asked questions

How do I check the current Urgent Treatment Centre wait time at Rugby?

The live waiting time for the Urgent Treatment Centre at Rugby is shown at the top of this page, together with when it was last updated.

When is the Urgent Treatment Centre at Rugby quietest?

Based on the last 28 days of readings at Rugby, waits are usually lowest around 9am and highest around 2pm. The typical-day chart on this page shows the full hour-by-hour pattern, and our guide to the best time to visit covers UK-wide patterns.

How long will I wait at Rugby Urgent Treatment Centre?

Urgent Treatment Centres treat urgent but non-life-threatening problems, and most patients are seen more quickly than at a full A&E. You will be assessed on arrival and the most urgent cases go first. For chest pain, stroke symptoms, severe breathing difficulty or major trauma, call 999 instead of attending. NHS England's most recent figures (September 2026) show 97.9% of patients across the trust's walk-in units were seen within four hours.

How often are the waiting times on this page updated?

Figures refresh every 15 minutes, and the last-updated time near the top of the page shows exactly when the newest reading was taken. Waiting times can change quickly, so treat any figure as a guide rather than a guarantee.

Is the Urgent Treatment Centre at Rugby open 24 hours?

No - it is open every day, 08:00 - 20:00. Outside opening hours, the nearby section on this page lists alternative urgent care, or call NHS 111 for advice. In an emergency always call 999.

Where is Rugby Urgent Treatment Centre and how do I get there?

The Urgent Treatment Centre is at Hospital of St Cross, Barby Road, Rugby, CV22 5PX. For general enquiries call 01788 663432. Enter your postcode in the Getting here section for a door-to-door route.

Is parking free at Rugby Urgent Treatment Centre?

No - patient and visitor parking here averages about £0.80 an hour (NHS estates return, 2024-25). The site lists 542 parking spaces, including 43 designated disabled bays. Concessions often apply for blue badge holders, frequent attenders and some patients - check the hospital's own parking page.

What is the CQC rating for Rugby Urgent Treatment Centre?

Rugby Urgent Treatment Centre is rated Good overall by the Care Quality Commission (CQC), the independent regulator of health and social care in England, following an inspection in August 2025. It rated the hospital's urgent and emergency services Good when they were last inspected in August 2018. You can read the full CQC report.

Can children be treated at Rugby Urgent Treatment Centre?

This Urgent Treatment Centre serves: Patients over the age of five. If your child's age group is not treated here, the nearby section on this page lists alternatives - or call NHS 111 for urgent advice and 999 in an emergency.
Where this data comes from
Wait times shown here are sourced from publicly available information published by University Hospitals Coventry and Warwickshire NHS Trust. Our system automatically checks the trust’s published waiting-times page every 15 minutes and records the displayed waiting time. Data was last checked at 12:46pm on 25 Oct 2026. A full list of every source we use, and when each was last checked, is on our data sources page.
Verified sourceDirect capture from University Hospitals Coventry and Warwickshire NHS Trust
Independently captured screenshot of University Hospitals Coventry and Warwickshire NHS Trust’s public wait time page
Captured at 12:46 pm on Sunday 25 October 2026

This site is independent and has no affiliation with, or endorsement by, any NHS trust or hospital. Department labels shown (e.g. A&E, MIU, UTC) are our interpretation of the source data and may not match the hospital’s own terminology. Wait times change frequently and may not reflect the current situation, so always contact the hospital directly for the most up-to-date information. If any information is incorrect, please let us know.

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