Urgent Treatment Centre

Shepton Mallet Urgent Treatment Centre Live Waiting Times

Somerset NHS Foundation Trust

Live Updated just now
11 min
estimated wait time
↓ 59 min shorter than usual (1 hr 10 min avg)
19 min
longest today
0 min
shortest today
1 hr 10 min
usual wait
Typical wait for non-urgent cases. Patients are seen in order of clinical priority. The most seriously ill are always seen first, no matter how busy the department is.
This data might be old - tap to refresh
1 person
waiting
Call A&E
The wait time shown above does not apply to urgent or life-threatening cases, which are seen first regardless of the queue. Not sure if you need A&E? Visit NHS 111 online or call 111 (free, 24 hours a day). Life-threatening emergency or serious injury? Call 999.
Recent waits & what to expect
Forecast Waits set to rise
Expected wait over the next few hours
35 min

Built from 315 readings taken here over the last 28 days, then adjusted to how today is going so far. A guide, not a guarantee.

Typical waits by time of day
Usually quietest around 8am - busiest around 1pm
Typical waits by day of week
Sunday tends to be quietest, Friday busiest
Nearby A&E & urgent care
West Mendip (Glastonbury) Urgent Treatment Centre
6.8 mi away
Short wait
Frome Urgent Treatment Centre
10.8 mi away
Long wait
Yeovil District Hospital A&E
17.6 mi away
Long wait
Bridgwater Urgent Treatment Centre
18.7 mi away
Long wait
Burnham On Sea MIU
19.4 mi away
Moderate wait

There are also other nearby A&Es which collect wait times from the community, including Royal United Hospitals, Bath, Bristol Royal Hospital For and Bristol Royal Infirmary.

Contact & location
Shepton Mallet Community Hospital, Old Wells Road, Shepton Mallet, Somerset, BA4 4PG
Opening times
Monday Today08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday08:00 - 20:00
CQC Rating
Outstanding
Inspected 26 Oct 2016
Getting here
Bus stops
5 routes·4 operators·5 stops within walking distance
Shaftgate Avenue (adj, north-west)2 min walk to Urgent Treatment Centre
174First BusBath City Centre ↔ Wells
519Libra TravelPilton ↔ Street
669Frome BusShepton Mallet ↔ Street
Great Ostry (NE-bound, north-east)4 min walk to Urgent Treatment Centre
174First BusWells ↔ Bath City Centre
Great Ostry (SW-bound, south-west)4 min walk to Urgent Treatment Centre
174First BusBath City Centre ↔ Wells
Police Station (SE-bound, south-east)5 min walk to Urgent Treatment Centre
162Frome BusShepton Mallet ↔ Frome
SF3Berry's CoachesMonkton Heathfield ↔ Hammersmith
Old Market Road (NE-bound, north-east)5 min walk to Urgent Treatment Centre
162Frome BusShepton Mallet ↔ Frome
174First BusWells ↔ Bath City Centre
669Frome BusStreet ↔ Shepton Mallet
Plan journey by public transport
Shepton Mallet Urgent Treatment Centre wait times - last 24 hours
Hour Avg. wait People waiting
Today, 12 PM
avg. of 2 readings
 15 min 2
Today, 11 AM
avg. of 2 readings
 14 min 2
Today, 9 AM
avg. of 2 readings
 2 min 1
Today, 8 AM
avg. of 1 reading
 2 min 1
Yesterday, 1 PM
avg. of 1 reading
 54 min 1

About Shepton Mallet Urgent Treatment Centre

Shepton Mallet is home to a walk-in urgent treatment centre (no appointment needed) on Shepton Mallet Community Hospital, Old Wells Road, Somerset, part of Somerset NHS Foundation Trust. It opens 08:00 - 20:00 every day.

The Care Quality Commission rates it Outstanding, last inspected in October 2016. Over the past 28 days, waits here have typically been shortest around 8am and longest around 1pm. The site lists 129 parking spaces, 5 of them designated disabled bays, and patient and visitor parking is free.

Official NHS performance

96.6%seen within 4 hours
9,524attendances in September 2026
96.4%England average for walk-in units

NHS England publishes these figures for Somerset NHS Foundation Trust as a whole, covering every walk-in unit the trust runs rather than this site alone. Nationally, walk-in units like this one see 96.4% of patients within four hours, against 60.4% at major A&E departments - which is why minor injuries are usually dealt with faster here.

In the NHS Friends and Family Test for August 2026, 70% of 66 patients who responded across the trust reported a positive experience.

Attendances by year

NHS yearwalk-in attendancesMonthly averageWithin 4 hours
2023-24107,7228,97796.8%
2024-25114,7029,55898.0%
2025-26110,6249,21997.7%
2026-27 (6 months)59,1019,85096.5%

Between 2023-24 and 2025-26, monthly walk-in attendances rose 3% and the share seen within four hours changed little.

Frequently asked questions

How do I check the current Urgent Treatment Centre wait time at Shepton Mallet?

The live waiting time for the Urgent Treatment Centre at Shepton Mallet is shown at the top of this page, together with when it was last updated.

When is the Urgent Treatment Centre at Shepton Mallet quietest?

Based on the last 28 days of readings at Shepton Mallet, waits are usually lowest around 8am and highest around 1pm. The typical-day chart on this page shows the full hour-by-hour pattern, and our guide to the best time to visit covers UK-wide patterns.

How long will I wait at Shepton Mallet Urgent Treatment Centre?

Urgent Treatment Centres treat urgent but non-life-threatening problems, and most patients are seen more quickly than at a full A&E. You will be assessed on arrival and the most urgent cases go first. For chest pain, stroke symptoms, severe breathing difficulty or major trauma, call 999 instead of attending. NHS England's most recent figures (September 2026) show 96.6% of patients across the trust's walk-in units were seen within four hours.

How often are the waiting times on this page updated?

Figures refresh every 15 minutes, and the last-updated time near the top of the page shows exactly when the newest reading was taken. Waiting times can change quickly, so treat any figure as a guide rather than a guarantee.

Is the Urgent Treatment Centre at Shepton Mallet open 24 hours?

No - it is open every day, 08:00 - 20:00. Outside opening hours, the nearby section on this page lists alternative urgent care, or call NHS 111 for advice. In an emergency always call 999.

Where is Shepton Mallet Urgent Treatment Centre and how do I get there?

The Urgent Treatment Centre is at Shepton Mallet Community Hospital, Old Wells Road, Shepton Mallet, Somerset, BA4 4PG. For general enquiries call 0300 1245 900. Enter your postcode in the Getting here section for a door-to-door route.

Is parking free at Shepton Mallet Urgent Treatment Centre?

Yes - the trust lists patient and visitor parking at this site as free (NHS estates return, 2024-25). There are 129 parking spaces, including 5 designated disabled bays.

What is the CQC rating for Shepton Mallet Urgent Treatment Centre?

Shepton Mallet Urgent Treatment Centre is rated Outstanding overall by the Care Quality Commission (CQC), the independent regulator of health and social care in England, following an inspection in October 2016. You can read the full CQC report.
Where this data comes from
Wait times shown here are sourced from publicly available information published by Somerset NHS Foundation Trust. These figures reach us through a partner NHS data feed rather than a page we check directly, and are refreshed every 15 minutes. Data was last checked at 12:27pm on 26 Oct 2026. A full list of every source we use, and when each was last checked, is on our data sources page.

This site is independent and has no affiliation with, or endorsement by, any NHS trust or hospital. Department labels shown (e.g. A&E, MIU, UTC) are our interpretation of the source data and may not match the hospital’s own terminology. Wait times change frequently and may not reflect the current situation, so always contact the hospital directly for the most up-to-date information. If any information is incorrect, please let us know.

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